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Return Policy |
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Cruzin World takes special care in packing your order to insure that it arrives safely.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged item, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender.
We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
If an item is defective, we will replace the item, (No Worries) and the replacement will be shipped at our cost.
All returns must have prior Return Authorization.
To get a Return Authorization # please email us with a description of the problem.
Please review our return guidelines:
All returns must be pre authorized with a Return Authorization #.
All return requests must be received within 14 days of purchase.
All returns must be prepaid by the carrier of your choice (shipping is not reimbursed).
All returns must be received in all original packaging with a copy of the invoice and return authorization #.
Shipping charges are non-refundable
All returns must be made within 10 days after return authorization is received. |
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